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CBS Gets a Rude Lesson in Citizen Journalism

Network's iPhone App Turns Up Some User-Generated NSFW Pics to Mobile Site  —  NEW YORK (AdAge.com) — Like a lot of news networks, CBS jumped on the citizen journalism bandwagon with a free iPhone app, Eyemobile for iPhone …

AdAge Michael Learmonth

Context & Ripple Effects

CBS has spent the past year chasing the web-savvy audience on every front — building the EyeLab studio to court web viewers and even blanketing Midtown Manhattan with free Wi-Fi — so the free Eyemobile iPhone app was a natural next step in its citizen-journalism push, following the broader wave of newsrooms learning to report live from cellphones. The catch: opening submission pipes to the public means inheriting everything the public submits, including NSFW imagery that ended up on CBS's own mobile site.

First-order effects

  • CBS must immediately moderate or pull user-submitted content from Eyemobile's mobile site, and the brand damage lands on the network itself rather than on Apple or the contributors.
  • The incident puts CBS's citizen-journalism initiative under scrutiny just as it scales, forcing editorial workflow changes — review queues, filters, or delayed publishing — that slow the very immediacy the app was built to deliver.

Second-order effects

  • Other networks running or planning UGC mobile apps face pressure to prove their moderation is tighter, shifting citizen journalism from a pure cost-saving content play toward one with real operational overhead.
  • Apple and app-platform owners get pulled into content-liability debates they'd rather avoid — a dynamic that resurfaces a year later when iPhone content problems become Apple's headache over far worse material.

Third-order effects

  • If the pattern holds, mainstream news organizations adopting open contribution models will converge on platform-style governance — automated filtering plus human review — effectively becoming content platforms with broadcaster liabilities.
  • The episode foreshadows the structural question that still defines UGC: whether brands can crowdsource newsgathering at scale without accepting publisher-grade responsibility for what flows through their pipes; the answer remains genuinely unsettled.

The trend: As news organizations rush to harness smartphone-wielding audiences, each is discovering that user-generated content imports platform-scale moderation problems into legacy media brands built on editorial control.