Inside Andon Market, billed as the first retail boutique run by an AI agent; the Andon Labs experiment uses a Claude Sonnet 4.6-based agent to run the boutique
New York Times Heather Knight
Related Coverage
- On Running a Real Business Andon Market
- World's first AI-run cafe: Inside Stockholm's Andon Cafe operated by Claude and Gemini Times of India
- Andon Market — A curated boutique for slow living. Art prints, books, games, candles & more. Andon Market
- We gave an AI a 3-year retail lease in SF and asked it to make a profit Andon Labs on YouTube
- An AI Agent Takes Over a Store and Orders Too Many Candles Bloomberg · Shirin Ghaffary
- Welcome To The First Ever Store Designed, Developed And Run By AI Forbes · Mark Faithfull
Discussion
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@andonlabs
@andonlabs
on x
We already have the AI run store, but we wanted to know if international borders would create friction for AIs when they run businesses autonomously. We already know that most AI models can speak Swedish, but can they operate all details of Swedish bureaucracy?
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@andonlabs
@andonlabs
on x
In her first days, Mona applied for Swedish permits, interviewed and hired a human team of baristas, designed the menu, sourced local suppliers, and is now open! She's been open for 4 days and has sold for about $1000.
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@andonlabs
@andonlabs
on x
We gave an AI a 3-year retail lease in SF and asked it to make a profit. The AI interviewed and hired full-time employees, applied for credit, and stocked the store with the books Superintelligence and Making of the Atomic Bomb. Visit Andon Market at 2102 Union St now. [video]
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@andonlabs
@andonlabs
on x
This is a controlled experiment. Everyone working at Andon Cafe is employed by Andon Labs. No one's livelihood depends on an AI's judgment alone. Other deployments might be less controlled. As AI is integrated more widely, humans will not be able to stay in the loop.
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@andonlabs
@andonlabs
on x
Like our experiment in San Francisco, Mona realized she needed humans. She posted job listings, held phone interviews and made hiring decisions. She rejected several highly educated applicants with, for example, PhD degrees because they lacked hands-on café experience. [image]
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@lschmeiser
Lisa Schmeiser
on bluesky
There's an old joke about Amazon's product recommendations and how, after you buy a fan, the algorithm assumes you're now a fan collector. Going by this story, the joke's become an actual retail strategy: www.nytimes.com/2026/04/21/u...