Crunchyroll is investigating a breach after hackers claimed they accessed a support agent's account and stole the personal information of ~6.8M users
Popular anime streaming platform Crunchyroll is investigating a breach after hackers claimed to have stolen personal information for approximately 6.8 million people.
🚨‼️ BREAKING: Crunchyroll breached through outsourcing partner in India. A threat actor exfiltrated data from Crunchyroll's ticketing system and also managed to pull 100 GB of personally identifiable customer analytics data. We've analyzed sample data and it includes IP [image]
TLDR of what hacker claimed to BleepingComputer about Crunchyroll data breach: ✴️BPO agent's Okta SSO account compromised. ✴️8 million Zendesk support ticket records stolen. ✴️Name, IP address, email address, general geo location, and support ticket content exposed. ✴️Credit
The threat actor told us the breach happened on March 12, 2026. Crunchyroll revoked their access after 24 hours. They also said Crunchyroll is ignoring all messages and still hasn't publicly disclosed the breach.