Norway's consumer protection agency details how Amazon riddles the process of canceling Prime with “dark patterns,” calls on regulators to investigate
Bloomberg
Related Coverage
- How to cancel your account at Netflix, Amazon Prime, and others The Verge
- Amazon faces legal challenge over Prime cancellation policy BBC
- Consumer Groups Ask FTC to Investigate Amazon Prime's Headache-Inducing Cancellation Process Gizmodo
- Amazon confronted with legal challenge over Prime cancellation policy Metro.co.uk
- Want to Cancel Amazon Prime? Prepare for an ‘Ordeal’ Newser
Discussion
-
@sarahsholder
Sarah Holder
on x
i signed up for a free prime trial and when the trial was up i literally could not find a cancel button anywhere. only way i got out of it was having an expired credit card on file! https://www.bloomberg.com/...
-
@scottlincicome
Scott Lincicome
on x
Why would anyone cancel Prime? https://twitter.com/...
-
@business
@business
on x
Public interest advocates are asking U.S. regulators to investigate whether Amazon violates consumer laws by making it too hard to cancel Prime subscriptions https://www.bloomberg.com/...
-
@donswriting
Don Watkins
on x
I'll bet them $10k I can cancel Prime before they can cancel a @nytimes subscription. https://twitter.com/...
-
@beuc
@beuc
on x
Today, 8 of our members in 🇳🇴, 🇩🇰, 🇫🇷, 🇩🇪, 🇬🇷, 🇳🇱and 🇨🇭 are writing to their consumer authorities to investigate Amazon's use of #DarkPatterns. This joint action comes on the back of a @Forbrukerradet report: “You Can Log Out, But You Can Never Leave” https://www.forbrukerradet.n…
-
@mattmday
Matt Day
on x
Amazon made its name on one-click shopping. Cancelling Prime, though, requires a good deal more clicking, including through “deceptive” menus. Norway's consumer watchdog and U.S. public interest groups say that may violate consumer protection laws: https://www.bloomberg.com/...