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Chronicles

The story behind the story

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Sources: LinkedIn is developing a new service called Marketplaces to let its 740M users find and book freelancers, with plans to launch as soon as September

The Information Amir Efrati

Context & Ripple Effects

LinkedIn has spent two years bolting engagement products onto its professional graph — Events for real-world meetups in 2019, audio and video event formats more recently — and Marketplaces is the step where that graph starts clearing transactions instead of just hosting content.

The move lands two months after sources reported Facebook building service booking inside its own Marketplace, meaning both major social graphs were chasing the same gig spend at once. The bet ultimately paid out: the quiet US beta drew 2M users before a global launch that October, and by late 2024 LinkedIn counted ~10M freelancer pages, up 48% year over year.

First-order effects

  • Fiverr and Upwork suddenly compete against a marketplace whose distribution is a pre-existing 740M-user professional network, not paid acquisition — their customer-acquisition cost advantage is the first thing under pressure.
  • Freelancers who already maintain LinkedIn profiles get native find-and-book without rebuilding reputations on a second platform, pulling supply off dedicated gig sites.

Second-order effects

  • With Facebook running a parallel services-booking effort inside its Marketplace, both social giants converge on the same local and professional services demand, forcing pure-play marketplaces to defend on fees and vertical depth rather than reach.
  • Buyers gain a comparison point between network-owned marketplaces and incumbent gig platforms, putting downward pressure on the take rates Fiverr and Upwork charge.

Third-order effects

  • If discovery and trust keep migrating to wherever professional identity already lives, standalone freelance marketplaces risk being demoted to fulfillment layers while the network owners capture the client relationship.
  • For LinkedIn specifically, a working marketplace diversifies Microsoft's revenue there beyond recruiting and subscription products toward transaction economics tied to its user base.

The trend: Large social networks are converting their identity graphs into services marketplaces, turning Fiverr and Upwork's distribution moat into their biggest vulnerability.

Discussion

  • @amir Amir Efrati on x
    Exclusive: Microsoft developing digital wallet. 1 use case would be letting LinkedIn users book freelancers in an upcoming product to rival $fvrr & $upwk, or subscribing to/tipping content creators on LinkedIn. $msft https://www.theinformation.com/ ...
  • @thekenyeung Ken Yeung on x
    Microsoft is reportedly working on a LinkedIn-powered rival to Fiverr and Upwork. https://www.theinformation.com/ ...
  • @lauramandaro Laura Mandaro on x
    New: LinkedIn is developing a new service called Marketplaces to find and book freelancers, pitting it against publicly traded firms such as $UPWK and $FVRR https://thein.fo/... via @theinformation
  • @glenngabe Glenn Gabe on x
    Alarms are going off at Upwork and Fiverr -> LinkedIn is developing a new service called Marketplaces to let its 740M users find and book freelancers, with plans to launch as soon as September (behind paywall) https://www.theinformation.com/ ... https://twitter.com/...
  • @mattcharney Matt Charney on x
    Well, it took them about a year longer than I thought but this is both seismic and unsurprising HR Tech news: https://www.theinformation.com/ ...
  • @jessicalessin Jessica Lessin on x
    The commerce-ification of LinkedIn. Great scoop by @amir https://www.theinformation.com/ ...