As Revolut and other online payments companies grow in the EU and the UK, clients complain of patchy customer support, leading to a UK FCA warning in March 2023
The growth of online payments firms and digital-only banks has brought consumers increased choice, speedy technology and lower costs. But their advance has been accompanied by growing customer complaints. https://www.ft.com/...
Online payments firms are beloved by the customers when things run smoothly, but when it's a mess, it can be a *real* mess. This week's @ftmoney cover w/ @SVR13 and @ejhollowood Fintechs face reckoning over customer service https://www.ft.com/... https://twitter.com/...