Rogers experienced an 18+ hour outage on Friday, affecting internet and phone services, including 911 calls, in parts of Canada
Home internet and wireless connections are coming back, but 18 hours later, there's still no ETA for full restoration. — Canadian telecom Rogers is suffering …
The Verge
Context & Ripple Effects
Rogers’ earlier status update described a major disruption while restoration work was underway; the later update shows that the service failure persisted long enough to affect emergency calling, not merely routine connectivity. The associated disruption to ATMs and point-of-sale terminals makes the incident a dependency failure across Canadian consumer services.
The lack of an identified cause after many hours raises the operational stakes for Rogers: restoring most internet service does not resolve the exposure created when phone, payment, and emergency-access systems fail together.
First-order effects
Rogers customers in affected areas lose or face impaired internet, wireless, and 911 access, while merchants and consumers encounter interrupted ATM and point-of-sale payments.
Rogers must restore remaining services and explain a failure that disrupted several essential services at once.
Second-order effects
Banks, merchants, and payment providers dependent on Rogers connectivity face immediate pressure to maintain alternate transaction paths when carrier service is unavailable.
The 911 disruption puts emergency-service continuity alongside network restoration as a central accountability issue for Rogers, rather than treating the event as a standard consumer outage.
Third-order effects
Repeated large-carrier incidents, including AT&T’s outage that blocked voice calls and 911 attempts, point to telecom resilience becoming a cross-sector infrastructure concern because failures propagate into payments and emergency access.
If operators and their institutional customers respond to these incidents by adding redundant connectivity, network resilience will become a more explicit purchasing and operating requirement rather than an assumed property of service.
The trend: Telecom outages are increasingly understood as failures of shared civic and commercial infrastructure, not isolated losses of phone or internet service.
⚠️ Confirmed: A major internet outage has been registered across #Canada; real-time network data show national connectivity down to 75% of ordinary levels; incident impacts network operator Rogers and other ISPs, with telephony and emergency calls reported unavailable by many 📉 h…
My Canadian friends have had a huge Internet provider outage since yesterday, and the heat map is instructive, given how it makes the outage look fairly narrow and regional, and yet it affected a huge fraction of Canadians. https://twitter.com/...
We have made progress towards bringing our networks back online & many of our wireless customers are seeing services return. I take full responsibility for ensuring we at Rogers earn back your trust & are there to connect you to what matters. Read more: https://about.rogers.com/.…
WATCH: A major network outage at one of Canada's biggest telecom operators shut banking, transport and government access for millions all day, drawing outrage from customers and adding to criticism of Rogers Telecommunications' industry dominance https://www.reuters.com/... https…
Why the disparity between the outage size and the heat map? Because 85% of Canadians live within 100 miles of the US border, and clustered along the St. Lawrence R., in southern Ontario, western Alberta, and western British Columbia. So those heat maps cover most Canadians.
Pretty remarkable that, after more than 16 hours of downtime and no ETA for a full recovery, Rogers is on the record saying it hasn't identified the cause of the outage. https://twitter.com/...
⚠️ Update: Canada remains in the midst of a major internet and telecommunications outage ~12 hours after a disruption to the Rogers network 📉 ➡️ National connectivity at 75% of ordinary levels ➡️ High impact to banking and debit card transactions ➡️ Government services affected h…
This Rogers outage highlights the dangers of our monopolized industry. Emergency services are inaccessible. Interac and Visa networks are down. These are the consequences of a Liberal govt that is fixated on protecting the profits of telecoms giants. https://www.cbc.ca/...
About a third of Canada is without internet and phone, unable to call 911 in emergency, check on their family, locate their kids who they can't reach by phone using Find My. All because the CRTC and Competition Bureau have allowed 2-3 companies to block nearly all competition. ht…
Huge internet outage across Canada as their equivalent of Comcast plus AT&T goes down taking wired and mobile services with it. No 911 access for Rogers customers it seems. This is really bad. https://www.cbc.ca/...
Canadian telco market is technically a oligopoly, but Rogers has maintained significant market share for years (see: huge opposition to acquiring Shaw) — but what's happening now is one prime example of why monopolization in the telecom + broadband sector is inherently disastrous…
Everything you need to know about this massive Rogers outage, including confirmation from the company, and some thoughts from tech folks Will be updated as I learn more https://www.cbc.ca/...
there's a major internet outage going on in Canada right now. Rogers has been down for hours, affecting internet access, some 911 calls, ATMs, and radio stations https://www.theverge.com/...