2024-02-17
“I find Air Canada did not take reasonable care to ensure its chatbot was accurate,” Rivers concluded. Air Canada argued Moffatt could have found the correct information about bereavement rates on another part of the airline's website.
Vancouver Sun
Canada's Civil Resolution Tribunal rules that Air Canada must give a passenger a retroactive discount, which was erroneously promised by the airline's chatbot
Air Canada appears to have quietly killed its costly chatbot support — https://arstechnica.com/... Jeffrey P. Bigham / @jbigham@hci.social : open season on “redteaming” these ann...